Helpdesk

always with you

The support professionals from our Customer Care Team will be glad to answer any questions.

Do you need technical support? We are here for you. You can either email to our helpdesk or contact us by phone.

If the consultant has an easy fix he calls you or replies to your email.

The ITATEC help desk - expert assistance an email away

It's never been easier to get some help with your clocking and access control systems. Just drop us an email with details of the problem. The address is support@itatec.co.za

What happens

1. Our system automatically replies, confirming receipt of your email, and giving you a ticket number that must be used as a reference on all contact with us on that specific problem.

2. Your message pops up on our helpdesk consultant's computer.

3. If the consultant has a easy fix he calls you or replies to your email.

4. Otherwise he queues the message and contacts a more specialised technician to resolve the problem.

5. If the issue needs a service call, the consultant will book a technician to visit your site. He will advise you of the expected time.

6. If the problem is not resolved within a few hours, the helpdesk program highlights your message forcing the consultant to take action.

7. When the problem is sorted out, the consultant will mark your message as resolved and the system will automatically mail you that the ticket has been closed.

YOU DON'T HAVE EMAIL! NOT A PROBLEM.

Just phone us on 011 264 0530 and one of our friendly staff will assist you and enter your problem on the helpdesk system.

Contact us for free advice on best system for you

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